Warranty Policy
Multiple secure payment options designed for your convenience and flexibility
100%
Products Covered
Varies
Available Warranty Period
24/7
Support Available
Coverage
Warranty Coverage
Our every product is covered by warranty. We stand behind the quality and craftsmanship of every timepiece we sell, ensuring you have peace of mind with your purchase.
Complete Protection
The warranty period is disclosed with every individual product on our website, ensuring transparency and clarity for every purchase.
Advance Payment
Pay the full amount while placing your order for faster processing and delivery.
Cash On Delivery (COD)
Pay when you receive your watch. Convenient and secure payment upon delivery.
Included
What's Covered
Manufacturing Defects
The warranty will only cover any manufacturing defect. This includes issues with movement, dial, hands, case, or any factory-related problems that affect the watch’s functionality.
Movement Issues
Coverage for internal movement problems, timekeeping accuracy issues, and mechanical failures that occur due to manufacturing faults or defective components.
Factory Defects
Protection against any defects in materials or workmanship that were present at the time of manufacture, ensuring your watch performs as intended.
Excluded
What's NOT Covered
Physical Damage
Any physical damage or damage done by the customer will not be covered by our warranty policy. This includes drops, impacts, scratches, or water damage due to misuse.
Normal Wear
Normal wear and tear, battery depletion in quartz watches, leather strap deterioration, and cosmetic changes that occur through regular use are not covered.
Unauthorized Repairs
Damage resulting from unauthorized repairs, modifications, or tampering by non-authorized service centers will void the warranty coverage.
Process
How to Claim Warranty
To claim a warranty, customers have to show the warranty card issued by us or proof of purchase to verify that the product is purchased from us.
Contact Us
Call our customer support at +923244461112 or whatsapp +923244461112 to report the issue and initiate the warranty claim process.
Provide Documentation
Present your warranty card or proof of purchase (invoice/receipt) to verify that the product was purchased from SecondBit.
Assessment & Resolution
Our team will assess the watch and determine if the issue is covered under warranty. Eligible repairs or replacements will be processed promptly.