Customer Protection

Return & Refund Policy

Clear guidelines for returns, refunds, and exchanges to ensure your satisfaction

7

Days Return Window

100%

Fair Process

24/7

Support Available

Overview

Return Policy Overview

7-Day Return Window

Our refund and returns policy lasts 7 days. If 7 days have passed since your product delivery, we can’t offer you a full or partial refund or exchange.

Eligibility Requirements

  • Item must be unused and in original condition
  • Must be in original packaging with shipping package
  • Receipt or proof of purchase required

Collection

Information We Collect

We may collect personal information to provide you with the best shopping experience. The information we collect includes:

Gift Cards

All gift cards are non-returnable and non-refundable once purchased and issued.

Coupon Cards

Coupon cards and any coupons limited for your use only cannot be returned or refunded.

Gift Items

Items marked as gifts when purchased are not returnable at any cost.

Exclusions

No Return or Refunds Will Be Processed

Evidence of Use

If we feel or found any proof of use

Product Alteration

Any alteration with the actual products

Damaged Items

Items not in original condition, damaged or missing parts not due to our error

Late Returns

Items returned more than 7 days after delivery

Missing Documentation

Missing money receipt or any other required documents

Process

Refund Process

Step 1

Return Received

Once your return is received and inspected, we will send you an email or make a call to notify you that we have received your returned item.

Step 2

Approval Notification

We will notify you of the approval or rejection of your refund based on our inspection and policy compliance.

Step 3

Refund Processing

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.

No Return or Refunds Will Be Processed

If you haven’t received a refund yet:

  1. First check your bank account again
  2. Contact your card company (processing may take time)
  3. Contact your bank (there’s often processing time)
  4. If still no refund, contact us at info@meravo.com.pk or call +92324 4461112

Special Cases

No Return or Refunds Will Be Processed

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded or returned in any situation.

Exchanges

We only replace items if they are defective or damaged. Contact us at info@meravo.com.pk or call +923244461112 for exchanges.

Shipping Returns

You’re responsible for return shipping costs. Return shipping cost will be deducted from your refund. Use trackable shipping for expensive items.